FAQ

In the Colorado fleet, you will find both mini vans and full size vans. All vans are side entry, and allow up to 6 passengers. Seating is configured with the front two seats (driver and passenger), the main bay area (normally where the wheelchair is locked down during transportation) and a rear bench seat. Please note: 6 passengers (counting the person in the wheelchair) in a mini van will be very “friendly and cozy” and does not leave much room for luggage. Please try to plan accordingly.

The mini van types include Dodge Caravan and Chrysler Town & Country. Adaptive conversions by Braun, VMI or IMS include 10” lowered floors, power ramps and self-retracting four-point tie down systems with crash tested seat belt systems. Some are available with standard left side (90 degree operation) hand controls and a power transfer seat. It is also possible, upon request, to remove the right front passenger seat, allowing the wheelchair user to ride in that position.

The full size van models include Ford E-250 and GMC 1500. The GMC 1500 comes with “All Wheel Drive” and bay doors on both sides of the van. Full size vans come with a raised roof and side entry double arm lifts with door kits allowing 56” door clearance. As always, there is self-retracting four point tie down systems with crash tested seat belt systems.

There are always times when the entire Colorado fleet is rented out. Normally, two weeks is recommend (more for holiday periods) advance notice. However, as the Colorado staff prides itself on service, the best effort will always be made to accommodate the needs of our clients. Requests with little or no notice are filled whenever possible, based on van and staffing availability.

No, Wheelchair Getaways does not provide a driver. Our operation is not bonded or insured for this type of service.

As above, Wheelchair Getaways does not provide a ride-service or taxi service. This type of service requires strict insurance and bonding license.

In order to confirm your rental, a valid credit card is required. This may be given to the office via fax, e-mail or phone. When filling out the Reservation Contract Form, there is a place for the credit card information.

Yes, you can cancel your reservation. However, cancellations must be at least one week prior to the rental date. If cancellation is under one week, you will be charged $150. Exception to this policy are made if the cancellation is due to medical necessity or travel conditions beyond immediate control (airline, train, etc..)

Yes, in some cases, insurance companies will cover this cost. To learn more about this possibility, you can read an article on this topic published in Paraplegia News. Click here to view this article – the section on Accessible Van Rentals and Insurance appears toward the bottom of the second page of the PDF file.

Wheelchair Getaways corporate insurance policy generally provides secondary coverage. If the vehicle is in an accident, the renter is primarily responsible for liability and repair. In other words, the renters own car insurance is normally primary coverage. Insurance information, which will act as primary coverage during the rental, is required to confirm the reservation.

Although our vehicles are perfect for long trips, most take place on a round trip basis. One-way rentals are available, but there is a considerable increase in cost, which often makes it prohibitive. Please contact the Colorado franchise to discuss the possibilities.

11. Will someone show me how to use the features that the van offers? top

Yes. When the van is delivered, all equipment is explained and demonstrated. Any and all questions are welcome at this time if further clarification is required.

Delivery service is available to all of Colorado and the Cheyenne, Wyoming area, including airports and train stations. Please contact the Colorado office for a quote on the delivery fee. Delivery fees are based upon the staffing and travel required, and vary based on location and times. All of the Colorado staff strive to provide you with the best possible service, and every possible effort will be put forth to make all deliveries and pick-ups as easy for the client as possible.