Frequently Asked Questions

1. When I call in for my reservation, what information do I need to have on hand?

When you give us a call, you should be able to provide us with:

• The exact dates for which you will need a van
• Delivery and pick up information if applicable
• Any special options you may need such as a transfer seat and hand controls (if the wheelchair user will also be the driver)
• A valid driver’s license that indicates that you are at least 23 years old
• A valid credit card (all major credit cards are accepted)
• Auto insurance company name and policy number
• Information on any additional drivers
• We also like to know how many people will typically be traveling in the van, and whether you would like the passenger seat in or out.

You will find the answers to all these questions at our “Van Info” web page. To go there, please click on the link to the left.

Although we maintain a fleet of vans, there are busy times when our entire fleet is rented out. For this reason, we encourage all our customers to call as far ahead of time as possible to insure that a van will be available.

No, Wheelchair Getaways does not provide a driver.

No, Wheelchair Getaways does not provide a ride-service or taxi service. Here are phone numbers for accessible taxi services in the Chicago Metro area: Accessible Taxi Service 1-800-281-4466; Flash Accessible Taxi 773-561-1444; or Chicago Disability Transit 312-738-1000.

If you are reserving well in advance, you do not need to provide a credit card. However, two weeks prior to your rental date, you must provide a credit card. If not, your reservation will be cancelled. When you provide a credit card to reserve your van, the card is NOT charged until just prior to the rental date.

Yes, you can cancel your reservation. However, cancellations must be at least one week prior to the rental date. If cancellation is under one week, your credit card will be charged $150.

Yes, in some cases, insurance companies will cover this cost. To learn more about this possibility, you can read an article on this topic published in Paraplegia News. Click here to view this article – the section on Accessible Van Rentals and Insurance appears toward the bottom of the second page of the PDF file.

Our insurance policy generally provides secondary coverage. If the vehicle is in an accident, the renter is primarily responsible for liability and repair. In other words, your own car insurance is your primary coverage. This is the same as it is with Avis or Hertz or the other leading car rental providers. However, unlike these other providers, we do not try to sell you any additional insurance coverage.

Although our vehicles are perfect for long trips, our operating procedures do not allow us to support one-way travel.

Yes, there is 24-hour emergency road service. The number is 800-521-2779.

Yes. When you receive the van, you will receive personal instructions on how all the features work.

Yes, we offer delivery services and we deliver on time. Providing you with reliable service is as important to us as it is to you. Although we cannot control everything (e.g., weather, traffic jams, etc.), we can guarantee you that we will strive to provide you with the best possible service.

Yes, you may schedule to pick-up and return the van at either Rolling Meadows or Plainfield and save the delivery and pick-up fees.

Click to complete a reservation request form:
Reservation Request

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